FREQUENTLY ASKED QUESTIONS

Everything you need to know

What happens to the clothes we don`t buy:

We donate them to those in need. We are supporting various NGOs and helping them make their hands stronger. Go follow them and see where/ how you can get involved:

Die Moses Mandjie: dmmbabyrescue@gmail.com
Durbanville Children`s Home: dch@dchome.org.za

Why buy preloved?

Buying second- hand does not mean second best. When you buy preloved, you:

Are investing in a more sustainable future
Can find high quality brands and materials at less than 50% of the retail price.
Are getting more items for your money.
Will be able to stock up on season essentials at a fraction of the price.
Are buying one-one of a kind items.

How much can I get for an item when selling to Moose?

When selling to Moose, we quote all your items together. The amount we offer will vary according to the:

Quality
Quantity
Brand
Original retail price
Style

On average you can expect between 15%-50% of the retail price.

Return policy:

Items can be returned under the following terms and conditions:

Only individually bought items can be returned, and bundles and sets are non-refundable
Items can be returned for store credit of the same value, no cash refunds
Items should be returned within 7 days of receipt

What are the ages/ sizes that we cater for:

At Moose we sell clothing from Newborn to 12 years old. There might be the odd size 13-14 years, but we mainly stock children up to 12 years.